Click on a question below to see the answer.
Once you decide that you’d like to go ahead with your quote, simply call the office and we’ll book it in for you. You will be sent confirmation and an outline of the details for your move. Please check the details carefully and advise us if there is any change.
Damages and breakages are incredibly rare when using Horsley Furniture Transport – every team member is extensively trained and experienced in transporting sensitive and fragile freight.
In the unlikely event something is damaged, or the truck is involved in a road accident in transit with your goods, your goods and possessions are all COMPREHENSIVELY INSURED. You can have peace of mind knowing no matter what you will not be out of pocket.
Our Insurer + Insurance Policy Number are:
Arthur J Gallagher: QBE Insurance (Aust.) Ltd.
Policy No: 06110042
Correct – there are no additional charges, outside of the hourly rate, at all on local removals.
No depot to depot/ travel time to and from the job (only travel time paid by the client is the time driving between the origin and destination of your move, when your goods are in the truck).
No added fuel costs under any circumstance.
GST is inclusive in all advertised rates.
Important to note: To classify as a local removal, the origin and destination of the move must both fall within a 30km radius of the Melbourne CBD or Ballarat CBD.
There’s not much that will deter us from completing a job once it’s booked. We’ve been moving people and their possessions for many years, so we know how to work safely in all weathers. If there is a heavy downpour on your removal day, we’ll take all necessary measures to protect your furniture, personal belongings, and the carpets and floors at the delivery and pick-up addresses.
Horsley Furniture Transport doesn’t have an added charge for stairs. However, if stairs are involved, this will increase the overall time taken to complete the job, resulting in it costing slightly more than a regulation removal.